Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Effective Date: February 14, 2026
Last Updated: February 14, 2026

1. Information We Collect

When you apply for a mortgage or use our services, we may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, date of birth, Social Security number
  • Financial Information: Income, employment history, assets, debts, credit history, bank account information
  • Property Information: Details about the property you wish to purchase or refinance
  • Technical Information: IP address, browser type, device information when you visit our website

2. How We Use Your Information

We use your information to:

  • Process your mortgage application and provide loan services
  • Verify your identity and conduct credit checks
  • Communicate with you about your application and loan status
  • Comply with legal and regulatory requirements
  • Improve our services and website functionality
  • Send you important updates and information about our services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Providers: Credit bureaus, appraisers, title companies, and other parties necessary to process your loan
  • Legal Requirements: Government agencies, regulators, or law enforcement when required by law
  • Business Partners: Lenders and investors involved in funding or purchasing your loan

4. Data Security

We implement industry-standard security measures to protect your personal and financial information. This includes encryption, secure servers, and restricted access to sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. SMS/Text Message Consent

By providing your mobile phone number, you consent to receive SMS messages from Acadiana Mortgage of Louisiana, Inc. regarding your loan application and status updates.

  • Message frequency varies based on your loan process
  • Message and data rates may apply
  • You may opt-out at any time by replying STOP to any message

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

⚠️ Browser Compatibility Notice

Please note: Our online loan application portal is not compatible with the Safari browser. For the best experience, please use Chrome, Firefox, Edge, or another compatible browser when accessing the online application.

7. Your Rights

You have the right to:

  • Access and review the personal information we have about you
  • Request corrections to inaccurate information
  • Opt-out of marketing communications

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Acadiana Mortgage of Louisiana, Inc.

Kara Lowrie

Phone: 318-549-2800

NMLS Disclosure: Acadiana Mortgage NMLS #111229 | Kara Lowrie NMLS #111237